Refund Policy
Transparent and fair guidelines for our 3D digital services. We aim for your satisfaction, but we also value the craft and time of our artists.
1. Eligibility for Refunds
Duplicate Payment
Technical errors resulting in multiple charges.
Pre-Production Cancellation
Cancellation before any production work begins.
Failure to Deliver
Deliverables not provided within agreed timelines.
2. Non-Refundable Circumstances
Work in Progress
Work has already commenced or been partially delivered.
Customer Delays
Delays caused by missing info or approvals from your side.
Change of Mind
Once the design or 3D process has started.
Subjective Dissatisfaction
If delivery matches the approved brief/concept.
4. Refund Request Process
To initiate a request, please email support@vizuani.com with:
STEP 01
Order Reference
STEP 02
Reason for Refund
STEP 03
Supporting Evidence
Filing a chargeback without contacting us first may result in immediate service suspension. We are here to help—reach out to us directly!
